A powerful tool that can be used to explain the effects of low emotional intelligence and to compare those with what it would be like to display a high level of emotional intelligence is the Genos model of emotional intelligence.

The competencies of the model help leaders “be” the productive being states on the right side of the model, as opposed to the unproductive being states, that we can all be at times, on the left side of the model.

 

The ability to understand where we are on the model at any point in time is the most important stepping stone to develop emotionally intelligent workplace behaviour.

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The outcomes

People who are feeling more:

• Relaxed are more solution-focused

• Purpose-driven are more engaged

• Valued promote your organisation’s brand

• Cared-for have more buy-in

• Informed are more accountable

• Consulted have more buy-in

• Empowered show more discretionary effort.
   

The way we feel influences the quality of our decision making, the behaviours we demonstrate and therefore how we perform overall.

 

 

Emotional Intelligence

Everyone has emotions. It‘s a simple fact – a part of our being human. And whether we realise it or not, these emotions impact us every day. They also impact those around us, both in the workplace and in our personal lives.

Think about it for a moment. Think of a time when you experienced an emotion; for example, joy. Perhaps you had a great weekend or accomplished a difficult task at work. How did this emotion impact your mood, your energy levels and the conversations you had with friends or co-workers? Now think of a different emotion; for example, anger. Perhaps a co-worker said something that ‘rubbed you the wrong way‘ or you thought that a friend betrayed a confidence. How did this emotion impact your mood and your behaviours? Perhaps you sent an angry email or said something in the heat of the moment that you later regretted.

 

What is Emotional Intelligence?

Emotional Intelligence (EI) or emotional quotient (EQ) is a set of skills that help us better perceive, understand and manage emotions in ourselves and in others. Collectively they help us make intelligent responses to, and use of, emotions. These skills are as important as your intellect (IQ) in determining success in work and in life. Everyone, no matter what job function, has interactions with other people. Your capacity to understand your emotions, to be aware of them and how they impact the way you behave and relate to others, will improve your ‘people‘ skills and help you ultimately be more satisfied and successful.

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Applied Emotional Intelligence – The Difference It Makes

In the workplace, emotional intelligence underlies our self-awareness, empathy, leadership and resilience. In our world of ‘do more with less’, where continuous change is the norm and effective collaboration is essential, these skills are fundamental to our success. People who have been through our programs feel better at work, facilitate more productive work environments, and better lead and engage others.

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The Genos Emotional Intelligence Model

The Genos model shown below comprises a set of emotionally intelligent workplace behaviour competencies. Competencies represent skills and behaviours, based on underlying abilities and experiences, that are measurable and observable. The six emotionally intelligent leadership competencies of the Genos model capture the skills and behaviours that manifest from emotional intelligence abilities.

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The Genos Model of Emotional Intelligence, including the six core skills is as follows:

 

The competencies of the model help us consistently demonstrate the productive being states on the right side of the model, as opposed to the unproductive being states, that we can all be at times, on the left side of the model.

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Emotional Self-Awareness

Self-Awareness is about being aware of the way you feel and the impact your feelings can have on decisions, behaviour and performance.  People who are emotionally self-aware are conscious of the role their feelings can play in these areas, and are better equipped to manage this influence effectively. When we are emotionally self-aware we are present with the role feelings are playing in our decisions, behaviour and performance. When we are not, we are often disconnected from this influence.

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Emotional Awareness of Others

Awareness of others is about perceiving, understanding and acknowledging the way others feel. This skill helps us identify the things that make people feel valued, listened to, cared for, consulted, and understood. It also helps us demonstrate empathy, anticipate responses or reactions, and adjust our behaviour so that it fits well with others.  When we demonstrate this skill effectively we come across as being empathetic. People who do not demonstrate this skill can come across as being insensitive to the way others feel.

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Authenticity

Authenticity is about openly and effectively expressing oneself, honouring commitments and encouraging this behaviour in others. It involves honestly expressing specific feelings at work, such as happiness and frustration, providing feedback to colleagues about the way you feel, and sharing emotions at the right time, to the right degree and, to the right people. People high in authenticity are often described as genuine whereas people low in this skill are often described as untrustworthy.

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Emotional Reasoning

Emotional reasoning is about using the information in feelings (from oneself and others) when decision-making.  It involves considering your own and others’ feelings when making decisions, combining the information in feelings with facts and technical information, and communicating this decision-making process to others. Feelings and emotions contain important information. For example, the level of commitment colleagues demonstrate often provides insight into whether a decision is going to be supported; the emotional appeal of products and services often provides insight into selling and marketing messages. When this type of emotional information is combined with facts and technical information, people make expansive, creative and well thought-out decisions. Conversely, people who do not use emotional information and focus on facts or technical information only tend to be limited in their decision-making.

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Emotional Self-Management

Self-Management is about managing one’s own mood and emotions, time and behaviour, and continuously improving oneself. The modern workplace is generally one of high demands and pressure, and this can create negative emotions and outcomes. Our mood can be very infectious and can therefore be a powerful force in the workplace; productively or unproductively. This skill helps people be resilient and manage high work demands and stress rather than being temperamental at work. People who are proficient in managing their own emotions are optimistic and look to find the opportunities and possibilities that exist even in the face of adversity.

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Positive Influence

Positive influence is about positively influencing the way others feel through problem solving, feedback, recognising and supporting others work. It involves creating a positive working environment for others, helping others find effective ways of responding to upsetting events and effectively helping people resolve issues that are affecting their performance. This skill helps people create a productive environment for others. Positive Influence equips you with the capacity to encourage colleagues to cooperate and work effectively together. People who can positively influence others’ moods, feelings and emotions are empowering to work with and easily motivate those around them.

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The Genos Emotional Intelligence Assessments

Genos emotional intelligence assessments measure how often individuals display emotionally intelligent workplace behaviour that underlie success. They are supported by a wealth of peer-reviewed research and are accompanied by beautiful reports that provide accessible and practical development suggestions.

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The Genos EI Enhancement Programs

Our programs transfer cutting-edge content, assessments, frameworks, and tools into practical behavioural change that endures and has impact. The programs present a holistic approach to development by improving both foundational and functional skills for the modern workplace. Most of the material can be applied within and outside of the workplace. That’s why we call them game changing for business and life changing for people.  Genos can either deliver programs for you or train you in how to deliver them. All our programs come in Train-the-Trainer formats and are customisable. Our programs have been expertly designed, tested and shown to deliver tangible improvements in business outcomes.

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Integrating Emotional Intelligence into Selection and Talent Management

Organisations using a holistic approach to integrating emotional intelligence into recruitment are using an EQ psychometric assessment to help identify candidates with high emotional intelligence in the initial screening. Then, to assess the short list, candidates are interviewed or then complete role-play based simulations. Successful candidates are then on-boarded, with an EI self-assessment to introduce them to expected behaviours within the workplace. This is then followed by confirmation to ensure the employees are demonstrating EI sufficiently in the business using a 180° or 360° assessment.

Embedding into talent management and identification gives organisations the opportunity to benchmark their talent with the external market. The Genos assessment not only provides talent with a benchmark, but also a development opportunity.

In terms of managing talent, the Genos EI Leadership 360° degree assessment ensures organisations are being led by emotionally intelligent leaders, identifies leadership or behavioural issues at an early stage, and drives a sustained culture of emotionally intelligent leadership.

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Genos Emotional Intelligence Certification Program

Genos’ thought-provoking Emotional Intelligence Certification Program provides opportunities for personal and professional growth, equipping you with a suite of products and techniques to expand your current capabilities. Our comprehensive two-day certification course explores the measurement and development of workplace EQ at an individual, group and organisational level.

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The Genos Emotional Intelligence Technical Manual

The Genos EI Technical Manual provides detailed information relevant to the psychometric properties of the Genos EI Inventory. Click here to download the Genos EI Inventory Technical Manual (2nd Edition)  by Gilles E. Gignac, Ph.D.

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Outline of the Technical Manual

There are a total of nine chapters in this technical manual.

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• The manual begins (Chapter 1: Introduction) with a general introduction to emotional intelligence, although a review of the EI construct and corresponding EI literature is not provided, as other published sources can be found for such purposes. Instead, the introduction focuses upon introducing the principle topic of this manual: Genos EI.

• Chapter 2 (Framework, Model and History) is a more theoretical discussion about the framework within which the Genos EI Inventory is embedded and the seven-factor model that it measures. Some history of the Genos EI inventory is also provided.

• Chapter 3 (Administering and Scoring) provides elements for consideration when determining whether Genos EI is appropriate for administration.

• Chapter 4 (Interpreting Genos EI Scores) includes a detailed discussion relevant to the interpretation of the Genos EI inventory scores.

• Chapter 5 (Normative Sample) describes in substantial detail the nature and descriptive statistical qualities associated with the Genos EI normative sample.

• Chapter 6 (Reliability) reports the internal consistency reliability and test-retest reliability associated with the Genos EI scale scores.

• Chapter 7 (Validity) reports an array of validity evidence in favour of the Genos EI Inventory scores.

• Chapter 8 (Nation Specific Norms and Analyses) provides norms and some basic psychometric support (i.e., reliability and factorial validity) for the use of the Genos EI Inventory in three countries: America, Asia, and South Africa.

• Chapter 9 (Concluding Comments) provides an overall summary of the technical manual and ends with a conclusion that the Genos EI Inventory provides scores that are both reliable and valid indicators of emotional intelligence.

• Finally, the 70 items within the Genos EI Inventory are listed in Appendix A.

• Appendix B includes a detailed discussion on the nature of the validity indices (Inconsistency, Inflation, and Deflation Indices), as well as some of their psychometric properties.